This Shipping & Delivery Policy explains how INNOAYURVED (“Inno Ayurved”, “we”, “us” or “our”) processes, dispatches and delivers orders placed through our online store.
Business Details
This policy should be read together with our Terms & Conditions, Privacy Policy, and Cancellation, Return & Refund Policy.
2.1. We currently accept orders for delivery within India only.
2.2. Delivery availability depends on the serviceability of the destination PIN code and the availability of suitable courier services.
2.3. We reserve the right to decline an order for a location that cannot reasonably be serviced, subject to applicable law and any refund obligations arising from a payment already received.
2.4. International shipping is not currently offered unless expressly announced by us on our website.
2.5. Customers should enter their complete delivery address and PIN code at checkout to confirm whether their location is serviceable.
3.1. Orders are processed after successful payment verification and order confirmation.
3.2. Orders are generally processed within [Insert Processing Time, e.g. 1–3 business days], excluding Sundays, public holidays and other non-operational days, unless a different timeline is communicated at checkout.
3.3. Order processing time is separate from transit time. Delivery estimates should therefore account for both processing and courier transit.
3.4. Orders placed during promotional campaigns, festive periods, unusually high-demand periods or temporary operational disruptions may require additional processing time. Where a material delay is anticipated, we will make reasonable efforts to inform affected customers.
3.5. Orders may require additional verification where a payment is pending, an address is incomplete or a transaction appears suspicious.
3.6. An order confirmation does not necessarily mean that the order has been dispatched. Dispatch confirmation or tracking information will be provided when available.
3.7. If an order cannot be fulfilled, we will inform the customer and process any refund due in accordance with applicable law and our Refund Policy.
4.1. Applicable shipping charges, if any, will be displayed on the product page, checkout page or another appropriate location before the customer completes the purchase.
4.2. Shipping charges may vary depending on factors such as the destination, package weight, order value or promotional offers.
4.3. If free shipping is offered, the eligibility conditions and any minimum order value will be disclosed with the relevant offer.
4.4. We will not introduce undisclosed mandatory shipping charges after the customer has completed an order.
4.5. Any additional charge relating to redelivery, return-to-origin handling or another delivery issue must be lawful, reasonable and consistent with the disclosures made to the customer and applicable consumer-protection requirements.
5.1. The estimated delivery period will be displayed on the website or communicated to the customer where reasonably possible.
5.2. Unless a specific timeline is expressly confirmed, delivery estimates are indicative and may vary by destination, courier availability, weather, public holidays and other operational factors.
5.3. The following table is an illustrative planning template. Replace these figures with timelines supported by your actual courier arrangements before publication.
| Delivery location | Illustrative transit estimate |
|---|---|
| Ahmedabad and nearby serviceable areas | 2–4 business days |
| Other locations in Gujarat | 2–5 business days |
| Other major Indian cities | 3–7 business days |
| Remote or difficult-to-service locations | 5–10 business days |
These estimates are not verified courier commitments. The actual delivery estimate communicated at checkout or dispatch should take precedence where applicable.
5.4. Delivery may take longer due to courier backlogs, severe weather, transport disruptions, natural disasters, public emergencies, regulatory restrictions or other circumstances affecting transportation.
5.5. If a material delay occurs, customers may contact us for an update. Nothing in this policy removes any remedy available under applicable law because of an unreasonable or unjustified delay.
6.1. We accept prepaid online orders only. Cash on Delivery is not available.
6.2. Orders are processed after successful payment confirmation, subject to the applicable order-acceptance procedure.
6.3. Customers should retain their order confirmation, payment reference and relevant transaction details until the order is completed.
6.4. If money is debited from a customer’s account but the order remains unconfirmed, the customer should contact us with the transaction reference. We will investigate and arrange any refund due in accordance with applicable law.
6.5. If an order is cancelled by us after payment has been received, any refund due will be processed under the applicable Refund Policy.
7.1. Where tracking is available, we will provide the tracking number or tracking link through an appropriate communication channel, such as email, SMS or WhatsApp.
7.2. Tracking information may take time to become active after the courier receives the parcel.
7.3. Courier tracking statuses are generated by the logistics provider and may not update immediately.
7.4. If tracking information appears incorrect, remains unchanged for an unusually long period or indicates a possible delivery problem, customers should contact us for assistance.
7.5. We will make reasonable efforts to coordinate with the courier to investigate significant shipment issues.
8.1. Customers are responsible for providing complete and accurate delivery information, including:
8.2. An incomplete or inaccurate address may result in delivery delays, failed delivery or return of the parcel to the sender.
8.3. Customers who identify an address error should contact us as soon as possible.
8.4. Address changes cannot be guaranteed once an order has been packed, handed over to the courier or entered into the delivery network.
8.5. Where an address correction is possible, it will be subject to courier procedures and service availability.
8.6. Any additional charge for an address correction or redelivery must be communicated where applicable and imposed only where lawful and reasonable.
9.1. The courier may contact the recipient or make delivery attempts according to its operational procedures.
9.2. Customers should ensure that the recipient or an appropriate authorised person is available to receive the package at the delivery address.
9.3. If delivery fails because the recipient is unavailable, the address is incomplete or another delivery issue arises, the courier may attempt redelivery or return the parcel to the sender.
9.4. Customers should contact us if tracking indicates repeated unsuccessful delivery attempts or if the courier requests additional information.
9.5. We will review failed-delivery cases individually and, where feasible, coordinate with the courier to arrange another delivery attempt.
9.6. We may recover an additional delivery charge only where it is lawful, properly disclosed where required, reasonable in the circumstances and consistent with the applicable refund terms.
10.1. If an order has not arrived within the communicated delivery estimate, customers should contact us with their order number.
10.2. We may initiate a shipment investigation with the relevant courier and request reasonable time to obtain an update.
10.3. If a shipment is confirmed lost or remains undelivered in circumstances requiring a remedy, we will assess the matter and arrange an appropriate solution, which may include a replacement, refund or other legally required remedy.
10.4. The availability of a courier investigation or insurance claim will not automatically remove any obligation that Inno Ayurved has to the customer under applicable law.
10.5. Customers will not be required to resolve a dispute solely with the courier where the matter concerns an order that Inno Ayurved is responsible for fulfilling.
10.6. Where a refund is due, it will be processed in accordance with the Refund Policy and applicable legal requirements.
11.1. Customers are encouraged to inspect the external package upon delivery, where reasonably possible, for visible signs of damage, leakage, tampering or incorrect shipment.
11.2. If a package or product appears damaged, leaking, tampered with, incorrect or otherwise compromised, customers should avoid using the affected product where safety may be in question and contact us promptly.
11.3. Customers may be asked to provide:
11.4. Where appropriate, customers should retain the product and packaging until we provide further instructions.
11.5. We will review the complaint and, where warranted, arrange a replacement, refund or other remedy in accordance with applicable law and our relevant policies.
11.6. Reporting an issue promptly assists investigation. However, failure to report it immediately or failure to provide a photograph will not automatically extinguish a statutory right.
11.7. We will not require customers to use a product that appears unsafe or to dispose of potentially relevant evidence before a complaint has been appropriately assessed.
12.1. Products are intended to be packed and shipped using suitable packaging appropriate to the product and its normal transportation requirements.
12.2. Customers should inspect the packaging and product label before use.
12.3. Products that appear contaminated, expired, leaking, tampered with or otherwise compromised should not be used. Customers should contact us for assistance.
12.4. Products should be stored according to the instructions on the label after delivery.
12.5. Any special storage or transportation conditions applicable to a particular product will be handled in accordance with the relevant product requirements and applicable law.
12.6. Customers should not use products that have been materially compromised during transit.
12.7. This section does not limit our obligations concerning product quality, safety, packaging, labelling or applicable regulatory requirements.
13.1. A parcel may be returned to the sender if delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or another circumstance recognised by the courier.
13.2. Where a shipment is returned to us, we will review the order and contact the customer where appropriate.
13.3. If the customer requests redelivery, we will assess whether it is feasible and communicate any lawful, reasonable additional charges before proceeding.
13.4. If redelivery is not possible or the order is cancelled, any refund will be determined in accordance with our Refund Policy and applicable law.
13.5. Any deduction for actual shipping or return costs must be lawful, reasonable, adequately disclosed where required and consistent with the circumstances. No blanket deduction is intended to override a customer’s statutory rights.
13.6. If a parcel is returned because of an error attributable to us or another circumstance for which the customer should not bear the cost, we will assess the matter fairly and provide the remedy required by law.
14.1. Customers seeking to cancel an order should contact us as soon as possible at Innoayurved@gmail.com or 9763183677.
14.2. Cancellation may be easier before an order has been processed or dispatched. Once dispatched, cancellation may depend on courier procedures and the applicable legal and contractual requirements.
14.3. We reserve the right to cancel an order where a product is unavailable, a material technical error has occurred, payment cannot be verified or another legally permissible reason prevents fulfilment.
14.4. If we cancel a paid order, any refund due will be processed in accordance with applicable law and our Refund Policy.
14.5. Please refer to our Cancellation & Refund Policy for detailed eligibility and procedures.
15.1. Courier tracking records and delivery confirmation may be used as evidence when investigating a shipment.
15.2. If a tracking status indicates “delivered” but the customer has not received the parcel, the customer should contact us promptly.
15.3. We may request reasonable information to investigate, including confirmation of the delivery address and relevant courier details.
15.4. We will assess the available evidence fairly and coordinate with the courier where appropriate.
15.5. A courier status alone will not automatically be treated as conclusive in every dispute. Any remedy will be determined according to the facts, applicable law and our obligations concerning the order.
16.1. Delivery may be affected by circumstances beyond reasonable control, including natural disasters, floods, fires, severe weather, epidemics, public emergencies, government restrictions, strikes or major transportation and infrastructure disruptions.
16.2. Where such circumstances cause a material delay, we will make reasonable efforts to communicate relevant information and coordinate fulfilment when feasible.
16.3. This provision does not automatically excuse an obligation to provide a refund, remedy or other consumer protection required by applicable law.
For shipping questions, tracking issues, damaged packages, failed delivery attempts or other delivery-related concerns, contact:
INNOAYURVED
Attention: Dr. Vibha Patel
Address: 539, Yash Arian, Swami Vivekanand Chowk, Memnagar, Ahmedabad – 380052, Gujarat, India.
Email: Innoayurved@gmail.com
Phone / WhatsApp: 9763183677
Please provide your order number, registered contact details and a clear description of the issue.
We will make reasonable efforts to respond and resolve delivery concerns within an appropriate period, subject to the nature of the issue and any applicable statutory deadlines.
We may revise this Shipping & Delivery Policy to reflect changes in courier arrangements, shipping coverage, operational procedures or applicable law.
The updated policy will be published on our website with a revised “Last Updated” date. Material changes will be communicated where required by law.
Changes will not retrospectively remove rights or remedies that have already accrued to customers.
This policy is governed by the laws of India, subject to applicable consumer-protection and other mandatory legal requirements.
Nothing in this policy prevents a customer from approaching a competent court, consumer commission, regulator or other authority where permitted by law.