INNOAYURVED (“Inno Ayurved”, “we”, “us” or “our”) respects the privacy of individuals who visit our website, purchase our products, contact our customer-support team or otherwise interact with our business.
This Privacy Policy explains how we collect, receive, use, store, disclose and protect personal information when you access our website or interact with our online store.
This policy applies to customers, prospective customers, website visitors and individuals who communicate with us through email, telephone, WhatsApp or other business communication channels.
Our business details are as follows:
Business Name: INNOAYURVED
Proprietor / Business Contact: Dr. Vibha Patel
Business Address: 539, Yash Arian, Swami Vivekanand Chowk, Memnagar, Ahmedabad – 380052, Gujarat, India.
Email: Innoayurved@gmail.com
Phone / WhatsApp: 9763183677
Business Structure: Proprietorship
Shipping Territory: India only
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek that consent through an appropriate mechanism.
This Privacy Policy must be read together with our Terms & Conditions and other applicable website policies.
We intend to handle personal information in accordance with applicable Indian laws and regulations, including, as applicable:
The commencement and applicability of particular statutory provisions may differ under notified implementation timelines. This policy will be updated as necessary to reflect the provisions applicable to our business.
Nothing in this policy limits a right or protection that an individual has under applicable law.
Depending on how you interact with our website, we may collect the following categories of information.
This may include:
When you place an order, we may process:
We may retain invoices, transaction records and other documents where necessary for accounting, tax, dispute resolution or legal compliance.
We may receive payment status, transaction references, payment method information and other details required to reconcile an order.
Online payments may be processed by third-party payment gateways, banks or authorised payment service providers.
We do not intend to collect or store complete payment-card credentials, banking passwords, UPI PINs or payment OTPs through ordinary customer-support communications. The actual handling of payment credentials depends on the payment provider and website configuration.
Customers should not share their payment passwords, PINs or OTPs with anyone claiming to represent Inno Ayurved.
When you visit our website, certain technical information may be collected automatically, depending on the website platform and tools in use. This may include:
We use this information, where applicable, to operate the website, understand performance, identify technical errors and help protect against unauthorised activity.
If you contact us by email, telephone, WhatsApp, a website form or another support channel, we may process the information you provide, including your enquiry, order details, complaint and relevant communication history.
Please avoid sending unnecessary sensitive personal information through these channels.
If you voluntarily provide product-related feedback, allergy concerns, skin-sensitivity information, photographs or details of an adverse reaction, we may process the information to assess your enquiry, investigate a product complaint or provide appropriate customer support.
Such information may reveal sensitive aspects of your personal life or health. Please share it only where reasonably necessary. We will handle it in accordance with applicable law and the purpose for which it was provided.
We do not intend to collect detailed medical histories as a routine requirement for purchasing ordinary cosmetic products.
We may collect personal information through the following methods:
We will not intentionally collect personal information through unlawful means.
We may use personal information for the following purposes, where applicable and lawful.
To process orders, confirm payments, prepare invoices, arrange shipping, deliver products, communicate order updates and manage cancellations, returns and refunds.
To respond to questions, complaints, product enquiries, refund requests and other customer-support matters.
To reconcile transactions, maintain accounting records, comply with applicable tax and regulatory requirements, respond to lawful requests and establish or defend legal claims.
To maintain website functionality, troubleshoot errors, improve navigation, understand website usage and improve customer experience.
To identify suspicious transactions, investigate unauthorised access, protect customer accounts, detect misuse and safeguard the website and business systems.
To investigate complaints, review possible adverse reactions, assess product-quality issues, communicate safety information and undertake legally required corrective action.
Where permitted by applicable law and subject to any required consent, we may use your contact details to send product updates, offers, promotional communications or information about our services.
You may opt out of promotional communications using the unsubscribe mechanism provided or by contacting us.
Opting out of marketing will not prevent necessary transactional communications, such as order confirmations, shipping updates or refund notifications.
If we implement analytics or advertising technologies, we may use relevant technical information to measure website performance, understand advertising effectiveness and improve campaigns.
Where applicable law requires consent before using non-essential cookies or tracking technologies, we will seek the required consent through an appropriate mechanism.
We will not claim to use a particular analytics or advertising service unless it is actually implemented.
We will process personal information only where we have an applicable lawful basis.
Depending on the circumstances and the provisions in force, this may include:
Where consent is required, it should be informed, specific and capable of being withdrawn through an appropriate mechanism.
Withdrawing consent does not retrospectively invalidate processing lawfully undertaken before withdrawal. It may, however, affect our ability to provide a service where the relevant information is necessary for that service.
We will not treat the mere use of our website as unlimited consent to every possible use of personal information.
Our website may use cookies, pixels, local storage or similar technologies, depending on its configuration.
These technologies may be used for:
Essential technologies may be necessary for features such as shopping-cart operation, checkout and security.
Where required, we will obtain consent before activating non-essential tracking technologies. You may also be able to manage cookies through your browser settings or a website cookie-preference tool.
Blocking certain cookies may affect website functionality.
For more information, please refer to our Cookie Policy, if published separately.
We do not intend to sell customers’ personal information as a standalone commercial product.
We may disclose relevant personal information to the following categories of recipients where necessary and lawful.
Payment gateways, banks and authorised payment providers may process transaction details to facilitate payments, verify transactions, prevent fraud and process refunds.
Courier companies and logistics providers may receive the recipient’s name, address, mobile number, order reference and other information required to deliver an order.
Website-hosting providers, e-commerce platforms, technical-support providers, security services and other vendors may process information to operate and maintain our online store.
Email providers, messaging services, customer-support platforms and related service providers may process relevant information to facilitate communication.
Where these services are actually used, relevant technical information or identifiers may be shared with analytics, advertising or measurement providers in accordance with applicable law and required consent settings.
We may share relevant information with lawyers, accountants, auditors, insurers and other professional advisers where reasonably necessary.
We may disclose information when required by law, a valid legal process or a competent authority, or when reasonably necessary to investigate suspected unlawful conduct or protect legal rights.
Where legally permitted, we will assess the scope of a request and disclose only information reasonably necessary for the relevant purpose.
If the business or relevant business assets are transferred, restructured or otherwise lawfully reorganised, information may be transferred where permitted by law and subject to appropriate safeguards.
Where a recipient processes personal information on our behalf, we will seek appropriate contractual or other safeguards where required by law.
Our website may contain links to third-party websites, payment services, social-media platforms or other external services.
These third parties may have their own privacy policies and practices. We do not control independent websites merely because they are linked to our website.
Customers should review the relevant third-party privacy notices before submitting information directly to those services.
This section does not exclude any responsibility we may have for our own conduct or obligations under applicable law.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations and legitimate recordkeeping requirements.
Retention periods may vary according to the type of information and its purpose.
For example:
When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it in accordance with applicable law, subject to lawful retention requirements.
A request to delete information may not be fulfilled in full where retaining particular records is required or permitted by law.
We take reasonable steps appropriate to our business operations to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the systems and services used, safeguards may include:
No website, internet transmission or electronic storage system can be guaranteed to be completely secure.
We do not promise absolute security. However, we will take the measures required by applicable law and respond appropriately to security incidents.
Customers should protect their own account credentials and avoid sharing passwords, OTPs or payment PINs.
If we become aware of a personal-data breach, we will assess the incident and take reasonable steps to contain it, investigate its cause, reduce potential harm and prevent recurrence.
Where applicable law requires notification to affected individuals, regulators or other authorities, we will provide the required notifications within the applicable time limits and in the required manner.
We will not use this policy to avoid legally required reporting or remedial obligations.
Subject to the laws applicable at the relevant time, you may have rights concerning your personal information, including the right to:
To make a request, contact us using the details in Section 18.
Please identify the relevant order, account or information where reasonably necessary for us to locate the records. We may request reasonable verification to protect against unauthorised disclosure.
We will respond within the period required by applicable law.
Some information may need to be retained for legal, accounting, fraud-prevention, safety or dispute-resolution purposes. Where a request cannot be fulfilled in full, we will handle the request in accordance with applicable law and explain the position where required.
You may withdraw consent for a consent-based processing activity through an available preference mechanism or by contacting us.
For promotional email communications, you may use the unsubscribe link where provided.
For promotional messages or other marketing communications, you may contact us at Innoayurved@gmail.com or 9763183677 to request that such communications stop.
We will take reasonable steps to process valid requests within the applicable legal timeframe.
Please note that withdrawing consent may prevent us from providing certain optional services or features that depend on the relevant information. It will not automatically stop processing that is independently permitted or required by law.
Our online store is intended for customers who can lawfully enter into transactions under applicable Indian law.
Where personal information of children is involved, we will comply with applicable requirements concerning children’s data, including any applicable consent, age-related and processing restrictions.
We do not intend to knowingly collect children’s personal information for unlawful purposes or engage in prohibited tracking or targeted advertising directed at children.
If you believe a child has provided personal information in circumstances that require parental involvement or other legal safeguards, please contact us so that we can assess and address the matter in accordance with applicable law.
Our intended shipping territory is India only.
However, certain technology, website-hosting, communication, analytics or payment service providers may process information using systems located outside India, depending on the services actually engaged.
Where personal information is transferred outside India, we will comply with applicable legal restrictions, government requirements and relevant contractual safeguards.
We will not assume that India-only shipping means all personal information is necessarily stored or processed only in India.
We may update this Privacy Policy to reflect changes in our products, website functionality, service providers, business operations or applicable law.
The revised policy will be published on our website with an updated “Last Updated” date.
Where required, we will provide notice of material changes or obtain any additional consent necessary for new processing activities.
Changes will not retrospectively remove rights that have accrued to individuals under applicable law.
We encourage customers to review this policy periodically.
For privacy enquiries, requests concerning personal information, consent withdrawal, complaints or other matters relating to this Privacy Policy, please contact:
INNOAYURVED
Attention: Dr. Vibha Patel
Business Address: 539, Yash Arian, Swami Vivekanand Chowk, Memnagar, Ahmedabad – 380052, Gujarat, India.
Email: Innoayurved@gmail.com
Phone / WhatsApp: 9763183677
Please include a clear description of your request and sufficient information to help us identify the relevant records.
Where applicable law requires a formally designated grievance officer, privacy contact or other responsible person, the business will designate that person and publish the required details.
We will acknowledge, investigate and address privacy complaints in accordance with applicable legal requirements.
This Privacy Policy is governed by the laws of India, subject to applicable data-protection, consumer-protection and other mandatory legal requirements.
Nothing in this policy restricts an individual’s right to approach a competent court, regulator, consumer commission or other authority where permitted by law.
Inno Ayurved aims to handle customer information responsibly, transparently and only for legitimate purposes consistent with applicable law.
By using our website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is legally required for a particular processing activity, that consent will be obtained through the appropriate mechanism.